1. The short version

• You have 30 days from the day your order arrives to request a return worldwide
• Full refund of the product price paid, including standard shipping charges
• No restocking fees anywhere in the world
• We do not ask you to justify the return

2. How to start a return

Send us a message through our contact page with your order number and let us know what you are returning. We will reply with instructions and the nearest return address for your location.

Please wait for those instructions before sending anything back. Items returned to an address we have not provided may not reach us, and we cannot refund what we do not receive.

3. Condition of returned items

Items should come back in a condition we can reasonably accept. For hygiene reasons, grooming products that have been used on a pet cannot be resold, so please tell us the condition when you contact us. In most cases we will still refund you, and we may not ask for the item back at all.

If your item arrived damaged, faulty, or was not what you ordered, do not send it back before contacting us. Send us a photo instead and we will resolve it immediately.

4. Return shipping & International duties

• Faulty, damaged, or wrong item. We cover all return shipping costs worldwide. You will never pay to return something that was our mistake.
• Changed your mind. You cover return postage to our designated facility. We recommend using a tracked postal service, as we cannot refund an item that does not arrive.
• Customs & Import Duties. Local customs duties, taxes, or clearance fees paid on international deliveries are non-refundable through us, as they are collected directly by your local government authorities.

5. When you get your money back

We process refunds within two business days of receiving your return, or immediately if we have agreed you do not need to send the item back.

Refunds are issued in the currency of your original purchase. Once processed, your bank or card issuer decides how quickly the funds appear (usually 5 to 10 business days). Minor exchange rate fluctuations applied by your provider are outside our control.

We will email you as soon as the refund has been sent.

6. Bundles and multi-item orders

If you bought a bundle at a discounted rate and return part of it, we refund the value of the returned items at the discounted price you actually paid, not the full single-item price. If you return the whole bundle, you get the full bundle amount back.

7. Exchanges

The quickest way to exchange something, including swapping a colour, is to return the original for a refund and place a new order. Contact us first and we will make sure the two are handled together so you are not out of pocket in between.

8. Order cancellations

If your order has not shipped yet, contact us and we will cancel it and refund you in full. Once an order has left the warehouse we cannot recall it, but you can still return it under this policy once it arrives.

9. International shipping & Lost packages

If your tracking has not updated or your parcel has not arrived within a reasonable time after the estimated delivery window, contact us. We will investigate with the international carrier and either resend your order or refund you in full. You are never expected to chase carriers yourself.

10. Statutory & EU/UK Consumer Rights

This policy sits alongside your legal statutory rights as a consumer. If you reside in the European Union or United Kingdom, you retain your statutory 14-day right of withdrawal under local consumer protection laws. Nothing in this policy limits or replaces your statutory rights where you live.

11. Questions

Anything at all about a return or refund from any country, message us through our contact page. We aim to reply the same day.