1. Where we ship

We currently ship to the United States, Canada, the United Kingdom, all European Union countries, and Australia. If your country is not on this list, message us through our contact page and we will tell you whether we can reach you.

We cannot deliver to PO boxes or freight forwarding addresses.

2. Cost

Shipping is free on every order, in every country we serve. There is no minimum spend and no shipping surcharge at checkout. The price you see on the product page is what you pay for the product itself; see section 9 below for how duties and import charges are handled in your country.

3. How long it takes

Processing takes one to two business days from the moment you order. Orders placed at the weekend are processed the following Monday. Delivery time after that depends on where you are:

• United States. 7 to 12 business days.
• Canada. 8 to 14 business days.
• United Kingdom. 8 to 15 business days.
• European Union. 9 to 16 business days.
• Australia. 10 to 18 business days.

Business days do not include weekends or public holidays in your country. These are estimates rather than guarantees. Carrier delays, customs processing, weather, and peak periods around major holidays can add time, and we will let you know if we become aware of a delay affecting your order.

4. Where orders ship from

Our products are made and dispatched by our manufacturing partners overseas and sent directly to you. This keeps our prices lower than they would be if we held stock in every country and shipped twice, and it is the reason delivery takes longer than a local warehouse would. Every parcel arrives in plain packaging.

5. Tracking

You will receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel ships.

Tracking can take a few days to show its first scan, and it sometimes goes quiet for several days while a parcel is in transit between countries or clearing customs. That is normal and does not mean anything has gone wrong. If tracking has not updated for more than fourteen days, contact us and we will look into it.

6. Orders with more than one item

If you order a bundle or more than one product, items may arrive separately and on different days. You are not charged anything extra for this. Your tracking emails will tell you what is in each parcel.

7. Getting your address right

Please check your shipping address carefully before you complete checkout, including your country, so duties are calculated correctly. If you spot a mistake, contact us straight away — if the order has not yet shipped we can correct it.

Once an order has shipped we cannot change the address. If a parcel is returned to us because the address was incomplete or incorrect, we will refund you or resend it at your cost, whichever you prefer.

8. Lost, delayed, or damaged parcels

If your parcel has not arrived within a reasonable time after the estimated window for your country, contact us. We will investigate with the carrier and either resend your order or refund you in full. You do not need to chase the carrier yourself.

If your order arrives damaged, send us a photo through our contact page and we will resolve it immediately. Do not send anything back before you hear from us.

9. Duties and taxes

What you pay at checkout is the final price for your order — we do not add a separate shipping charge. Whether import duty applies, and who pays it, depends on your country:

• United States. No import duty on our orders.
• Canada, United Kingdom, European Union, Australia. Any applicable import duty or VAT is included in the price shown at checkout. You should not be asked to pay anything extra on delivery. If a carrier does attempt to charge you, contact us and we will resolve it.

Any sales tax due is calculated and shown at checkout before you pay.

10. Changed your mind

If your order has not shipped yet, contact us and we will cancel it and refund you in full. If it has already shipped, you can return it once it arrives — see our refund policy for how that works, including your local cancellation rights if you are outside the United States.

11. Questions

Anything about a delivery, message us through our contact page. We aim to reply the same day.