1. About us

NovarioSupply.com is operated by Novario Supply. Throughout these terms, "we", "us", and "our" mean Novario Supply, and "you" means the person using the site or placing an order globally.

2. Using this site

You may browse and buy from this site for your own personal use. You agree not to:

• Use the site for any unlawful purpose under your local laws
• Attempt to gain unauthorised access to any part of the site or its systems
• Interfere with the site or introduce anything harmful to it
• Copy, scrape, or republish our content for commercial purposes
• Place orders you do not intend to pay for

You must be at least 18, or the legal age of majority in your jurisdiction, to place an order.

3. Products and descriptions

We describe our products as accurately as we can, including their materials, dimensions, and functions. Specifications are provided to us by our manufacturing partners.

Colours can look different depending on screen settings, and minor variations between production batches are normal. If what you receive is not what you expected, our worldwide refund policy covers you for 30 days.

Our products are grooming and pet care tools. They are not veterinary or medical devices, and nothing on this site constitutes veterinary advice. If your pet has a medical condition, skin issue, or injury, consult a qualified veterinarian before use.

4. Pricing, Multi-Currency & Duties

Prices are displayed in USD or your local store currency. While prices may be updated at any time, the applicable price is the one displayed at final checkout.

For international deliveries, localized sales tax, VAT, or GST will be calculated at checkout where applicable. Any additional destination import duties or local customs clearance charges imposed by your country's authorities remain the customer's responsibility.

If purchasing in a currency other than USD, minor conversion variances may occur depending on your bank or credit card provider's exchange rate.

5. Orders & Global Shipping

When you place an order, you make an offer to purchase. We accept that offer when we issue a shipping confirmation email, at which point the purchase contract is formed.

We reserve the right to decline or cancel orders in situations including stock unavailability, pricing or description errors, restricted shipping destinations, or suspected fraud. If we cancel an order you have paid for, a full refund will be issued immediately.

6. Payment

We accept standard international payment options shown at checkout. Payment is processed upon order placement by secure, PCI-compliant payment gateways. We do not view or store your full payment credentials.

You confirm that you are the authorized holder or user of the payment method provided.

7. Delivery, returns, and refunds

Delivery timelines, tracking procedures, and carrier information are governed by our shipping policy. Global returns and refunds are governed by our refund policy. Both policies form an integral part of these terms.

8. User reviews and submissions

If you leave product reviews, feedback, or media submissions, you retain ownership but grant us a non-exclusive license to display them across our platform and marketing channels. Please submit only authentic content reflecting your true experience.

We reserve the right to remove non-genuine, abusive, or unlawful reviews, but we never edit customer review scores or texts to alter their intended meaning.

9. Intellectual property

All brand marks, design assets, website graphics, images, video content, and text on NovarioSupply.com are owned by or licensed to us. Commercial reproduction without prior written authorization is strictly prohibited.

10. Website availability

We continuously maintain our store performance, but we do not warrant that site browsing will be entirely uninterrupted or error-free. We reserve the right to update or modify site functionality or product listings without prior notice.

11. Limitation of liability

To the maximum extent permitted by local applicable laws, our liability for any order is strictly limited to the purchase price paid for that order.

We are not liable for indirect or consequential damages, or loss caused by using products contrary to provided directions.

Nothing in these terms limits liability for death or personal injury resulting from negligence, intentional misconduct, or statutory consumer protection rights that cannot be legally excluded under your local national law.

12. Governing Law & Statutory Consumer Rights

These terms are governed by applicable commercial laws. However, if you are a consumer residing in the European Union, United Kingdom, Canada, or other jurisdictions, you retain mandatory consumer statutory protections provided by the laws of your home country.

13. Modifications to terms

We may update these terms to reflect legal or operational changes. The version live at the exact time you complete checkout governs your purchase transaction.

14. Dispute resolution & Questions

If you have any issues with an order, please reach out via our contact page first. We are committed to resolving customer concerns efficiently and fairly.